Shipping policy

At 20-twentyvision.com, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Order Handling Time: 1-3 days (Monday - Friday)

Delivery Time: 4-5 days ( Monday - Friday)   

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with USPS to ensure timely and safe delivery. All orders from 20-twentyvision.com come with free shipping. 

Shipping Locations:

We ship within the United States

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

1. Verify the shipping address.
2. Check all possible delivery locations at your residence.
3. Ask neighbours or family members if they accepted the package.
4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us:

For any questions or assistance, please reach out to our customer support:

Business address: 1253 Plum Ave, Simi Valley, CA 93065, USA

Email: contact@20-twentyvision.com

Phone: +1 805-404-0715

Business Hours: Our customer service hours are from 7:00 AM to 7:00 PM, Monday through Friday.

Order Cut-off Time: 2 PM